Personal text chat
One way to get in direct contact with visitors is to integrate a personal text chat.
The text chat is created with the name and profile picture of a contact person and can then be displayed on a page.
In order to make the best use of the chat contact's time, the previously set welcome message appears automatically (see image). Only when a visitor replies to this chat message, the chat partner has to become active. To do this, he receives an e-mail or, if he has installed the corresponding app, directly a push notification on his smartphone.
Then both chat partners are online and can chat with each other and exchange ideas.
Automated chatbot
Another possibility to integrate a chat into the virtual event is a chatbot. The bot does not have to look like one, but can also be personalized with a picture and name.
The difference of the automated chatbot compared to the personal text chat is mainly that no employee is needed to actively answer, but the chatbot is created beforehand by a script and based on that it can talk to the visitor and support him.
The chatbot can be used to support visitors in their search for certain infomaterials or to generate leads.
Video call via Microsoft Teams
Chat isn't enough for you because you want to hear and maybe see your conversation partner? Then integrate a Microsoft Teams meeting. Here you can talk to your conversation partner on the phone as usual and are one step closer to personal contact than with a simple text chat.